Studio Manager

The Studio Manager coordinates the design process across our projects and keeps the team running through a focus on planning and logistics. S/he will work closely with design, data and technology team members to enhance and expand our current products and create new services to decrease poverty and increase opportunity for New Yorkers.

Responsibilities

Collaborate with design and product teams to scope, plan, and timeline the design process including research, design, prototyping, development, and testing for new and existing public services.

Participate in the design process with stakeholders inside and outside government.

Lead user research planning, recruitment, and outreach.

Plan and facilitate internal and external design events including coordination meetings, office hours, design talks, workshops, and conferences.

Manage design team logistics including budget tracking, grant management, printing and supplies.

Assist with staff recruitment and onboarding.

Assist with procurement and contracting.

Speak publicly, write, and share on social media about our work.

Contribute to identification of current product enhancements and new offerings including development of strategy, design, deliverables, and final products.

Contribute to city-wide design standards and initiatives.

Skills We're Seeking

Commitment to the mission of advancing greater equality and opportunity through human-centered design practices in government.

Familiarity with design in any/all of the following practices: user experience, human centered design, interaction design, user research, and service design.

Highly organized and detail-oriented project management, including the use of tools such as Asana and JIRA.

Event planning and facilitation.

Budget and grant management.

User research recruitment, outreach, and coordination.

Strong collaboration with design, technology, and business team members.

Experience with an agile, iterative development process.

Excellent communication and presentation skills, both verbal and written.