Infrastructure Manager

The Infrastructure Manager oversees a team of systems administrators whose purpose is to ensure that all applications are optimized and maintain high application up time. The Infrastructure Manager will also assume a strategic role in the intake process for new projects to implement. S/he plays an important role in overseeing critical infrastructure upgrades necessary to maintain and expand on existing products and to contribute to data integration initiatives, including service alerts and analysis to promote coordinated cross-agency case management and client care.

Responsibilities

Enterprise Standards

Lead work groups to develop enterprise IT standards and oversee the execution and adherence to enterprise standards.
Become the resident expert on Citywide technology policies as established and disseminated by DoITT.
Lead necessary analyses to further the direction of enterprise IT.

Operations and Maintenance

Oversee support of the production and non-production environments.
Oversee execution of break fixes in the production and non-production environments.
Oversee the management, support and maintenance of our technology portfolio.
Provide direction on the integration of technology infrastructure, hardware, software and security to support [24x7 availability] existing and new digital product development.
Manage team responsible for system administration and infrastructure, product deployment and quality assurance, including off-hour support.
Oversee all IT operations and coordinating internally as well as with external technology partners.

Project Management and Delivery

Lead a team to ensure that all technical systems and processes function effectively and accomplish the goals around design and data integration.
Work with Project and Product Managers to determine timelines and project tasks.
Engage with the development teams to provide production management support input for the design of application maintenance builds, including making strategic architecture and application technology decisions to support product operations.
Build strong relationships with the City’s centralized IT agency (DoITT) to coordinate successful deployments and ongoing support of our technologies on the City’s shared services platform.
Collaborate closely with the Director of Technology Development to ensure application development efforts align with enterprise standards.
Work with the Director of Administration to manage annual budget and software license renewals; support the development and evaluation of technology-related procurements; negotiate and manage vendor scope, project delivery and execution.
Research and manage special technology projects and initiatives as assigned.

Skills We're Seeking

Commitment to the mission of advancing greater equality and opportunity.

Understanding of the City’s technical environment and experience working closely with DoITT or public IT infrastructure.

Direct experience developing and managing software and resource procurements.

Experience in systems development lifecycle and strong understanding of information technology systems development, project management, and maintenance practices.

Demonstrated experience managing diverse staff and functional areas.

Outstanding organizational communication, collaboration and team building skills and ability to function in a matrix environment with collaborative decision making.

Education and Experience

Master's degree in information systems, technology or equivalent preferred with 7-10 years of experience serving in a leadership capacity over technology management and services.