The initiatives that you will work on all share the common goal of delivering more effective services and helping residents address poverty-related challenges. We operate a portfolio of digital tools and offer our expertise across multiple areas, including facilitating data integration to improve social service performance, easing access to services and programs, and designing new digital and in-person services with agency partners.
Data Integration
Our data integration work helps City agencies deliver more effective, holistic services to the right people at the right time, targeting support to those who can most benefit. One of our key tools for data integration is Worker Connect, a data sharing technology that allows caseworkers to see real-time information about clients drawn from multiple City sources, helping the City better coordinate the delivery of resources and support to individuals and families.
Service Design
Our Service Design work develops solutions rooted in insights about the holistic experiences of those affected by public services. It considers people, processes, communications, and technology as part of the solution. By applying Service Design methodologies, our team better meets the needs of residents and service providers with approaches that produce better results.
Access to Services
Our Access to Services work includes digital tools and policy expertise across programs. We seek to make information and enrollment in services available to New Yorkers easy to find and use on any device. Our key digital tool for access to services is ACCESS NYC, a website that allows New Yorkers to screen for eligibility for over 30 City, State, and Federal benefit programs. Depending on the benefit, residents can apply online, print out pre-populated application forms, and determine agency locations where they can go to directly apply for services. We recently launched the mobile-first design and opened the Benefits and Programs API.
Our office also oversees Growing Up NYC, a new resource for parents and caregivers. A “mobile first” platform, the digital guide is designed to help millions of New York parents access City services, programs, and events for families and children up to age 12. Parents are able to access everything from after-school programs to parenting classes to temporary cash assistance programs and where to find fresh foods in their neighborhoods – all at their fingertips. We are soon to expand Growing Up NYC to reach 13-24 year old youth.